Job overview
An exciting opportunity has arisen for a highly motivated and detail-orientedClinical Admin Support Officerto join our dynamic Orthopaedic Clinical Admin team at Frimley Park Hospital.
This role is ideal for individuals who thrive in a fast-paced environment and possess strong organisational, interpersonal, and time management skills. You will play a key role in supporting Orthopaedic Consultants and their clinical teams, ensuring the smooth running of administrative processes and patient care coordination.
We are looking for candidates who have previous administrative experience, a keen eye for accuracy, and a positive, proactive attitude towards change. In this role, you’ll handle a diverse and complex workload, making it both challenging and rewarding.
If you are enthusiastic, adaptable, and ready to make a meaningful impact within the NHS, we would love to hear from you.
Main duties of the job
We are dedicated to providing high-quality healthcare. We are looking for a Administrative Support Officer to join our team. This role will support the department in managing administrative tasks, ensuring that operations run smoothly and assisting in delivering excellent patient care.
Key Responsibilities:
* Plan and organise your work schedule effectively, utilizing appropriate planning tools and reporting any challenges in meeting deadlines promptly.
* Process requests from consultants for urgent correspondence, medico-legal reports, and any other ad-hoc documentation in line with Trust policies.
* Collect and organise necessary information to support your work activities, maintaining confidentiality in line with organisational procedures.
* Respond to queries from colleagues, GPs, and patients in a timely, courteous, and professional manner.
* Implement secure systems for storing resources, including computerised patient information, in line with best practices and Trust procedures.
* Scan and upload relevant medical documents into the Trust's Electronic Patient Record (EPR) system.
* Assist clinicians with sending letters through Epic, including managing incomplete patient information and adding necessary attachments.
* Ensure all phone calls are handled professionally and in a timely manner.
* Operate Epic and other IT systems efficiently to fulfil departmental requirements.
* Provide administrative support for the virtual fracture clinic and other departmental needs as required.
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