Overview
Spa Therapist Primary Job Purpose: An exciting opportunity has arisen for a Spa Therapist to join our Spa Team. The successful applicant will assist in delivering spa treatments to a high standard, promote all retail products such as skin care and makeup and upsell treatments with professionalism to enhance the guest Spa experience.
Responsibilities
* Provide in-depth knowledge and advice in terms of procedures and products
* To have an understanding of all current spa promotional offers
* To focus on service excellence, up selling / retail performance
* Undertake a full assessment of client\'s requirements and suitability of treatments and products offered.
* Carry out all treatments to the highest professional standard
* Ensure all spa areas are kept clean and tidy at all times and ensure treatment rooms are kept fully stocked with required products and items.
* Achieve product sales targets set by the Spa Manager
* Undertake reception duties in the Spa and occasionally in the Leisure Club including cash handling
* Maintain a high level of hygiene and tidy work area at all times
* Attend staff meetings and training when required, including promotional events which maybe outside working hours
* Maintain a high standard of personal appearance and presentation at all times
* Comply with all legal requirements in respect of health and safety and welfare of staff and customers, COSHH and Manual handling
* Highlight maintenance issues within the spa and ensure these are reported to Spa manager
* This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills / Qualifications
* Ability to undertake procedures and treatments to the client\'s satisfaction
* Thrive of being Customer facing
* Full knowledge of products and the ability to sell appropriate items to individual clients
* Work as part of a team
* Engaging personality and great communicator
* Takes pride in role and has excellent attention to detail
* Ability to identify training needs
* Good time management and organisational skills
* Flexibility in undertaking other duties delegated by the Spa Manager
Our values and KPIs
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.To focus on the guest experience at all times and continually strive to delight time after timeTo see each guest as part of a long-term relationship not a onetime eventTo create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated withTo encourage our team to contribute to excellent working conditions for allTo gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
* Discounts across the resort, including family and friends
* Free onsite parking
* Progression and career development opportunities.
* Pension Scheme
* Free staff meals
* Free gym membership
* Access to wellness programmes
* Share of Resort\'s service charges on monthly basis
* Extra days holiday after 2 years
About the company
LQ is a family run, collection of quality destination led Hotel Resorts.
Required Criteria
* Willingness to undertake further training.
* Ability to provide clear instruction
* Excellent time management
* Great attention to detail
* Excellent communication and sales skills
* Reliable and able to work under pressure.
* Flexible approach to work
* Thrives on providing excellent Customer Service.
* In-depth knowledge of spa products and procedures and their effects
* Experience of selling and promoting products to customer
* Polite and informative
* High standard of personal appearance
* Respectful, Helpful Calm and engaging
* Takes pride in role, NVQ Level 3 Beauty Therapy
* Knowledge of Elemis Products
* Knowledge of Ez-Runner
* Thrives on routine daily tasks
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