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Director of Medical Information Customer Engagement Centre, London (Uxbridge)
Location: London (Uxbridge), United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
07.06.2025
Expiry Date:
22.07.2025
Job Description:
Director of Medical Information Customer Engagement Centre
Location: West London (hybrid working)
Duration: 12 months contract
The Customer Engagement Center aims to strategically design, develop, and evolve industry-leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction related to systems, processes, standards, and services, including managing relationships with Contact Center Partners covering US Medical Information, Customer Information Center, and Global Escalations and Variant Content.
Qualifications & Experience
* PharmD
* Strong experience in Medical Information, Contact Center, or related field
* Leadership skills; prior experience managing a diverse team
* Excellence in communication; ability to establish strong cross-functional matrix relationships
* Ability to critically analyze performance against quality measures, metrics, and processes
* Strong innovation, decision-making, and problem-solving skills
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