2 weeks ago Be among the first 25 applicants
Location
9-15 Bedford St
Company Overview
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Events Team at the exclusive Grand Central Hotel. Under the inspiring leadership of our General Manager Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks). The rate of pay for this full-time position is £30,750 per annum.
Benefits
We offer a range of benefits including free staff meals, employee discounts, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development. The company reserves the right to apply enhanced short‑listing criteria.
About the Role
* To assist with the management of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
* To take responsibility for the effective leadership of the Events employees in the absence of the Events Manager, to ensure the efficient operation of selling conference & banqueting bookings and the delivery of Hastings service standards.
* To communicate to relevant Managers full details of business for the following week and all client requirements. To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.
* To liaise with customers face‑to‑face, via email, telephone and through website enquiries.
* Contributing to achieving the overall departmental sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling & increasing revenue streams where applicable.
* To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
* To create reports for Business Development Meetings and have a sound knowledge of business on the books, current trends in conference and banqueting business sectors such as weddings, functions and conferences.
* To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
* To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
* To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
* To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
* To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
* To ensure the hotel’s compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
* Any other duties as required by management.
About You
We would love you to have similar previous experience ideally gained within the hospitality/tourism sector.
Skills Needed
Managerial / Operational, Hospitality
Required Criteria
* Right to Work in the United Kingdom
* Good Command of English Language
* Previous sales/events experience
* Excellent communication, numeracy and IT skills
* Excellent customer care experience
* Exceptional attention to detail
* Ability to work under pressure and to deadlines and be a team player
Desired Criteria
* Previous sales/management experience in Hospitality
Contract Type
Full‑time
Salary
£30,750.00 Yearly
Closing Date
Thursday 13th November, 2025
Equal Opportunity
Hastings Hotels is an Equal Opportunities Employer.
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