Job Advert
Job Title: Helpdesk Coordinator – Cleaning & Mobile Support Location: Office-Based (Portsmouth HQ) Hours: 5:00 AM – 10:00 AM
(Weekdays), 5:00 AM – 11:00 AM (Weekends) Shift Pattern: 4 Days On / 4 Days Off (to mirror mobile cleaning team) Contract Type:
Part-Time
About The Role
Are you an early bird with a sharp mind and a calm head under pressure? We're looking for a fast-thinking, proactive Helpdesk
Coordinator to support our team of Mobile Cleaners and over 200 cleaning operatives across the South of England.
Working from our Portsmouth HQ, you'll start each day at 5am, making sure every cleaner is where they need to be, clocked in on
time, and ready to go. If there's a gap in the rota, someone off sick, or a last-minute client request, you'll be the one who
makes sure it's sorted—quickly and calmly.
What You'll Be Doing
Act as the first point of contact for our mobile and site-based cleaning teams
Monitor time and attendance, ensuring all staff are clocked in correctly and on site
Organise emergency cover for sickness or no-shows, using your initiative to respond fast
Keep in constant communication with our mobile team, updating schedules and supporting any on-the-ground issues
Log and dispatch reactive cleaning jobs to the mobile team based on location and priority
Update the operations team on staffing, absences, and any issues from the shift
Keep accurate records and hand over updates at the end of each shift
Essential
What You'll Need:
Excellent communication and people skills
Strong ability to stay calm and make decisions under pressure
Good time management and multi-tasking skills
Proficient with basic tech systems – email, phone, workforce software (training provided)
A strong sense of responsibility and reliability, our mobile team depends on you
Desirable
Previous experience in a helpdesk, cleaning ops, or facilities role
Understanding of time and attendance systems or staff scheduling tools
Comfortable working in an early-morning, high-paced environment
What You Get
Part-time, fixed shift pattern that fits into a 4-on-4-off routine Early starts mean your afternoons are free Supportive team
environment and full training Opportunity to become a vital part of a growing, fast-paced business Paid overtime opportunities on
occasion Regular staff socials, team incentives, and genuine career growth prospects
Why Join Citrus Facilities?
At Citrus, we believe in building teams that work hard, look after each other, and get results. You'll be joining a company that's
growing fast, where your work directly impacts the success of the day, and where you're supported by a leadership team that
listens, adapts, and cares.