As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
* Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
* Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
* Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
* Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
* Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. Mercure Swansea Phoenix Way, Swansea, Glamorgan, SA7 9EG, Relax on the doorstep of stirring Welsh countryside at the Mercure Swansea hotel. Set among landscaped gardens and tranquil lake views, this 4-star hotel is perfect for exploring the nearby hills and coast. After a day of exploring, return to the hotel and relax in one of the spacious 119 guestrooms or enjoy a drink by the roaring fire. After a busy day, guests can rejuvenate in the Feel Good Health Club, enjoying the fitness suite. The hotel boasts nine fully-equipped meeting rooms which can accommodate up to 120 guests. Weddings and other special events will be enhanced by beautiful lake views at this hotel. Guests can choose from classic, privilege and superior rooms. The Brasserie serves internationally inspired cuisine in a modern, comfortable setting; guests will enjoy their meal even more with the stunning views of the surrounding area that the restaurant offers. Drinks are served daily in The Bar. Three miles from Swansea city centre, the Mercure Swansea hotel is set in landscaped grounds. The beaches of the Gower Peninsula are just nine miles away.
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
* Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Minimum of 30 days holiday
* Staff meals on duty
* Starting salary above national minimum wage
* Access to hotel gym facilities
* Career and lifestyle breaks - Allowing you to take time off for key life events.
* Free staff parking
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