A global customer experience management leader is seeking a WFM Manager / Snr Manager to optimize workforce management operations. You will lead the WFM Architect team, implement best practices, and drive efficiency within forecasting and scheduling processes. The ideal candidate should have over 7 years in workforce management and excellent skills in systems like NICE and Genesys. This role supports remote work and is pivotal in aligning WFM with strategic business goals. #J-18808-Ljbffr