Job Description
Nuco Solutions is seeking a Customer Service Supervisor responsible for leading and managing a responsive repairs and maintenance service within a specific geographical area. The ideal candidate will be responsible for overseeing a trade team and ensuring effective use of resources, high-quality work, and customer satisfaction. The postholder will manage a budget of approximately £900k while maintaining a strong focus on operational performance, value for money, and staff development.
Roles and Responsibilities
* Deliver a high-performing, customer-focused repairs service.
* Lead and develop a motivated, values-driven team.
* Monitor and report on operational performance, taking corrective action as needed.
* Resolve customer feedback and complaints promptly to ensure satisfaction.
* Manage and oversee specialist contractors and ensure service quality.
* Maintain accurate records for performance, cost control, and compliance.
* Ensure team compliance with internal processes and training requirements.
* Promote health and safety across all work activities.
* Optimise workforce productivity and ensure appropriate out-of-hours coverage.
* Perform other duties as required.
Skills and Experience
* Leadership experience in a fast-paced, reactive maintenance environment.
* Proven ability to assess repairs and deliver effective solutions.
* Qualified in a construction or trade-related discipline.
* Health and Safety certification (e.g. SSSTS, SMSTS, IOSH) with solid legislative knowledge.
* Strong cost management and commercial awareness.
* Experienced in managing and developing mobile trade teams.
* Proficient in repair/job management systems and workforce scheduling.
* Collaborative team player with strong interpersonal skills