AftersalesAdvisor- Burnley
Hours: Monday to Friday with shifts between 8am-5pm,8.30am-5.30pm,9am-6pm & 10am-7pm with 1 Saturday 08:30-12:30 shift per month
Salary:£26,000 + Bonus
AfterSalesAdvisor role:
* Working on behalf of the dealerships as an extension of the Service Department, to help create a positive and professional impression for new and returning customers who are interested in booking their vehicles in
* You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
* Predominantly focusing on handling Inbound calls but also extending to making outbound calls, processing internet enquiries and replying to customer emails.
* Providing efficient, informative, and detailed support to incoming customers.
* Updating and maintaining internal systems and processes to ensure accurate records are kept.
* Earning of commission through hitting target driven KPIs and mild upselling
Requirements:
1. Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of...