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Job Summary
At Downend Health Group we are looking for a part-time Care Co-ordinator (24 working hours per week) to provide support to our patient groups, specifically those with identified care needs. If you are compassionate, resilient and dedicated to making change, this could be the role for you.
Job Summary
At Downend Health Group we are looking for a part-time Care Co-ordinator (24 working hours per week) to provide support to our patient groups, specifically those with identified care needs. If you are compassionate, resilient and dedicated to making change, this could be the role for you.
As a Care-Co-ordinator, you will be supported in an established team and work closely with GPs and other primary care professionals within the PCN. Your role will include ensuring support is made available to our patients and their carers, and that their health needs are addressed.
You will have excellent communication skills and understand the need for the strictest confidentiality. We will provide role specific training and support for the successful candidate.
For Further Details Email:
Closing date for applications: Sunday, 20th July 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.
Please note that previous applicants need not apply again.
Main duties of the job
The successful applicant will support patients in preparing for or in following-up clinical conversations they have with primary care professionals. The applicant will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed.
About Us
At Downend Health Group, our team and their wellbeing are some of our key priorities. The organisation has grown from humble beginnings with a skeleton staff, to a workforce of over 100 employees, providing services from two purpose-built surgeries.
We are here to look after you as much as we are able. We have a range of policies to help staff from a Menopause Policy to resources on Mental Wellbeing. We also understand that flexibility is key to a successful work- life balance and where possible, we offer flexibility in working patterns to accommodate your needs.
Downend Health Group know that all work and no play isn't great for anyone - we hold social gatherings, we run sweepstakes on sporting events and deliver a monthly reward scheme that recognises employees who have gone the extra mile. We value you and your commitment to the practice and like to recognise this with small tokens of appreciation.
Our recruitment process is fast and friendly, at interview we offer a relaxed approach which we think is the best environment for you to learn a little about us and where we can get to know you. We wont keep you waiting long on our decision either and will respond to you as quickly as possible. We welcome applications for our non-clinical roles no matter what your career background. Our workforce team is built around common goals and values, and empathy and patience are key attributes, we also value your life skills which we believe are transferable to our workplace.
Details
Date posted
03 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4258-25-0007
Job locations
The Willow Surgery
Hill House Road, Downend
Bristol
BS16 5FJ
Job Description
Job responsibilities
Care Coordinators Will:
* Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids. For example those patients with a Learning Disability, Mental Health, Dementia and vulnerable/frail patients.
* Bring together all of a persons identified care and support needs and explore their options to meet these into a single personalised care and support plan (PCSP) based on what matters to the person, ensuring dignity, choice, respect, independence and rights are upheld at all times.
* Help people to manage their needs, answering their queries and supporting them to make appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
* Identify barriers to or issues preventing greater engagement and/or uptake by patients actively participate in developing solutions for patients and service providers.
* Support people to take up training and employment, and to access appropriate benefits where eligible.
* Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.
* Ensure that people have good quality information to help them make choices about their care, e.g. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing.
* Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
* Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
* Support the coordination and delivery of Multi-Disciplinary Team (MDT) meetings within practice.
* Support patients with poor attendance records in vulnerable patient groups.
* Support the paediatric ADHD/Autism (ASD) referral pathway
* Any other duties as requested by your line manager.
Job description
Job responsibilities
Care Coordinators Will:
* Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids. For example those patients with a Learning Disability, Mental Health, Dementia and vulnerable/frail patients.
* Bring together all of a persons identified care and support needs and explore their options to meet these into a single personalised care and support plan (PCSP) based on what matters to the person, ensuring dignity, choice, respect, independence and rights are upheld at all times.
* Help people to manage their needs, answering their queries and supporting them to make appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
* Identify barriers to or issues preventing greater engagement and/or uptake by patients actively participate in developing solutions for patients and service providers.
* Support people to take up training and employment, and to access appropriate benefits where eligible.
* Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.
* Ensure that people have good quality information to help them make choices about their care, e.g. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing.
* Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
* Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
* Support the coordination and delivery of Multi-Disciplinary Team (MDT) meetings within practice.
* Support patients with poor attendance records in vulnerable patient groups.
* Support the paediatric ADHD/Autism (ASD) referral pathway
* Any other duties as requested by your line manager.
Person Specification
Qualifications
Essential
* Demonstrable commitment to professional development
Experience
Essential
* Demonstrable experience of working in a public environment Demonstrable experience of working with an integrated multi-skilled team
* Demonstrable experience of working as part of a team
Desirable
* Experience of working in a GP surgery or in a health care environment
Personal Qualities and Attributes
Essential
* An understanding, acceptable and adherence to the need for strict confidentiality
* Ability to work without direct supervision and determine own workload priorities and those of others in the team
* Ability to use own judgement, resourcefulness and common sense Pleasant and articulate
* Able to work under pressure
* Ability to multi-task, especially under pressure
* Ability to stay calm in all circumstances
* Able to work in a constantly changing environment
Essential
Skills and Abilities
* Excellent communication and interpersonal skills
* Good personal organisation skills
* Ability to prioritise
* Ability to support members of the team when required
Person Specification
Essential
* Excellent communication and interpersonal skills
* Good personal organisation skills
* Ability to prioritise
* Ability to support members of the team when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Downend Health Group
Address
The Willow Surgery
Hill House Road, Downend
Bristol
BS16 5FJ
Employer's website
https://www.downendhealthgroup.com (Opens in a new tab)
Employer details
Employer name
Downend Health Group
Address
The Willow Surgery
Hill House Road, Downend
Bristol
BS16 5FJ
Employer's website
https://www.downendhealthgroup.com (Opens in a new tab)
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Hospitals
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