Overview
Role overview. Are you a real people person? Are you a quick learner whos organised and keen to help out? Well, you might just be the person we need. Read on...
As a Pact Visits Centre Assistant, you will provide support to families visiting loved ones. You will work as one of the family team based primarily in the prisons visitor centre, but also across the visits hall, play area and tea bar to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison.
Responsibilities
* Provide support to families visiting loved ones, working primarily in the prisons visitor centre and across the visits hall, play area and tea bar.
* Help maintain a safe, welcoming environment for visitors and provide advice, support and information as needed.
* Collaborate with Pact’s family work and support colleagues in delivering effective help to visitors.
About You / Qualifications
* Empathy and understanding of working with families in challenging circumstances, ideally involving prisoners and/or their families.
* Excellent organisational skills and the ability to manage a demanding workload.
* Some IT skills and, where applicable, knowledge of safeguarding/child protection.
* Experience in working with people from diverse backgrounds and in partnership with different agencies and organisations.
* A practical, hands-on approach and willingness to contribute to the visits centre team as needed.
Pact Offer
Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support worker and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to Apply
If you feel you meet the requirements of this post please complete an application form by clicking the apply now button.
Other Information
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
If you have lived abroad for 12 months or more (in the past 10 years while aged 18 or over), you will need to present a certificate of good conduct from the Police Force of the country of residence.
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