Estates Administrator - Full time. 12 month FTC. The post holder will be based at the Regional Estates Office 2nd floor 5 Ridgehouse Drive, Stoke on Trent, ST1 5TL Main Role & Responsibilities: The main purpose of the role is to provide administrative assistance to the Regional Facilities Managers to ensure the property portfolio is maintained to the highest level. Repairs and maintenance – duties include: Work as part of the QFM Team responsible for your given area/Helpdesk. Support the RFM with administrative duties whilst travelling. Process site requested repairs and maintenance requests on QFM. Process site email requests. Assist RFM obtaining quotes where required. Work through daily QFM reports and chase/query/raise where necessary. Coordinate maintenance workers via QFM. Attend meetings with RFMs and Contractors/Suppliers. Track overdue events. Maintain and update the Maintenance Matrix. Prepare reports for Estates and Operational personnel. Manage requirements for new maintenance personnel. Log out of hours call outs on QFM. Process invoice approvals via SAP. Scheduled Service/Compliance Works – duties include:- To maintain and update QFM to ensure compliancy across the group Add service schedules to QFM for new and existing properties – maintain and update where necessary. Publish schedules on the schedule planner. Daily check of certificates on the system – escalate/chase where necessary. File and attach certificates and reports on QFM. Regularly meet with Contractors for matters relating to planned and reactive maintenance functions. Set up and maintain service agreements and insurance inspections for properties which have lifts. Maintain a Database of Statutory Requirements. Contact Contractors for quotes for remedial works following scheduled service. Process invoice approvals via SAP. General Office Duties Support colleagues with Helpdesk cover during planned and unplanned absence. Printing and filing. Efficient handling of telephone calls. Excellent written and computer skills including accuracy. Excellent Team player and ability to contribute to wider Estates Team. Working knowledge of Outlook and Microsoft Office Packages. Excellent planning, time management and ability to prioritise workload to achieve deadlines. Confidence to develop relationships with both internal colleagues and external Contractors/Suppliers. Directly reporting to the General Office/QFM Manager a