Senior Customer Experience Specialist
Location: Hybrid and Didsbury, Manchester
Salary: £38,758 to £42,677
Full time / 35 hours per week / Permanent
Agile working (Flexitime) with 3 Days per week in the Office
(Fully office-based throughout the training period)
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.
Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
The Role
Championing Customer Voice | Driving Service Excellence.
Are you passionate about delivering exceptional customer experiences and making a real difference? At Southway, we are looking for a Senior Customer Experience Specialist to lead on complex case resolution, manage our relationship with the Housing Ombudsman, and ensure that...