Order Management Administrator - Maternity Cover
Supports the Wholesale Order Management team in end‑to‑end order processing, customer communication, shipping coordination, invoice management, and operational reporting using Excel, Outlook, and D365. Handles complaints and returns, provides support during busy periods, and maintains high accuracy and compliance.
Responsibilities
* Manage orders from start to finish
* Communicate with customers daily (mainly by email) and build strong relationships
* Coordinate shipping and deliveries
* Keep track of payment terms and ensure invoices are paid on time
* Use tools like Excel, Outlook, and D365 every day
* Handle customer complaints and returns
* Support teammates during busy periods
* Produce operational reports
Key Skills
* Understanding of order management and customer service
* Strong Excel and general MS Office skills
* Good time management and ability to juggle multiple tasks
* Team player who is flexible and proactive
* Strong communication skills (written and verbal)
* Problem‑solving ability
* Able to work independently when needed
* High attention to detail and focus on accuracy/compliance
Qualifications
* Ideally degree qualified
* HNC/HND or similar considered with relevant experience
Experience
* 0‑2 years in order management, or similar roles like admin/customer service
* Experience acting as a link between customers and operations teams
* Strong relationship‑building and communication skills
* Experience handling returns
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