Resident Liaison OfficerLocation: Finsbury Park Pay Rate: £19.05 per hour Contract Type: Ongoing / Temporary (via agency) Sector: Social Housing Repairs & Maintenance We are currently recruiting for an experienced Resident Liaison Officer (RLO) on behalf of a well-established, large repairs contractor working within the social housing sector. This is an excellent opportunity to join a busy contract based in Finsbury Park, supporting planned and reactive maintenance works. The RoleAs a Resident Liaison Officer, you will act as the key point of contact between residents, the contractor, and internal teams, ensuring a smooth customer journey throughout repair and maintenance works. Key Responsibilities Act as the primary liaison between residents and site teams Keep residents informed of works schedules, progress, and any changes Manage resident expectations and resolve queries or complaints professionally Carry out home visits and attend site meetings where required Ensure high levels of customer satisfaction are maintained at all times Work closely with site managers, subcontractors, and client representatives Maintain accurate records and reports relating to resident communications Requirements Previous experience as a Resident Liaison Officer within social housing or construction Strong communication and interpersonal skills Ability to handle complaints and sensitive situations calmly and effectivel...