Senior IT Business Analyst
Location: London
Type: Permanent, full‑time (Hybrid, flexible working)
Workplace: QBE Europe, a transformation and technology company in the insurance industry.
Responsibilities
* Put the customer at the center of the role with an intimate understanding and anticipation of their needs.
* Analyze and challenge business problems, opportunities and needs to drive out the truly needed solutions.
* Understand the business and technology vision and strategy to prioritize and align key outcomes.
* Collaborate with stakeholders, product owners, developers, testers, scrum masters, solution architects, and project managers to assist in the delivery of value.
* Plan and execute analysis activities with clear purpose and outcomes, including breaking down complex business problems into manageable components (e.g., epics, user stories, business requirements).
* Define and document functional and non‑functional requirements, develop process maps and target operating models, and perform data analysis and definition.
* Support validation of solutions against acceptance criteria through test planning, execution, and coordination.
* Partner with architects or development teams to produce design specifications.
* Continuously review and assess solution delivery to ensure it meets business requirements.
* Embrace and evolve standards and practices around ways of working in agile environments.
* Drive continuous improvement within scrum or project teams through active participation in ceremonies and meetings.
* Balance and prioritize workload, raising or resolving conflicts where necessary.
* Contribute to risk management by raising, reviewing, monitoring, and supporting mitigation.
Qualifications
* Proven experience as a senior business analyst or in a strategic role.
* Strong ability to support stakeholders through change initiatives.
* Insurance industry experience and understanding of its challenges and opportunities.
* Excellent communication skills and a collaborative mindset.
* Strong proactive problem‑solving ability.
* Empathetic approach to understanding and addressing customer needs.
* Comfortable working in fast‑paced, evolving environments with capacity for managing ambiguity.
* Capacity to foster a culture of learning and apply new insights.
* Knowledgeable about heterogeneous technologies and mainstream IT architectures.
* Expertise in defining business analysis approaches for complex programmes and projects.
* Impartiality and balanced perspectives.
* Proactive in identifying potential issues and taking preventative or corrective action.
* Self‑driven, with a strong sense of urgency and focus on delivering results.
* Experience mentoring, coaching, and developing members of an analysis team.
* Experience working in Agile or DevOps environments.
* Relevant professional qualification highly desirable.
Benefits
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working opportunities (part‑time, job share, compressed hours).
* Pension plan with employer contributions of 10% of basic salary.
Equal Employment Opportunity: QBE is an equal opportunity employer and complies with equal employment opportunity legislation.
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