Customer Service Advisor / Customer Experience Advisor
Location: Altrincham, Greater Manchester (Hybrid 3 days in the office)
Salary: £27,500 £30,000 pro rata
Job Type: Full-time / Hybrid Working
Ready to make a real impact in customer service?
Join an award-winning employer that puts people at the heart of everything it does. Accomplish Today are recruiting a Customer Service Advisor / Customer Experience Advisor to deliver high-quality support across phone, email, and digital channels while helping shape outstanding customer journeys.
This is a fantastic opportunity for someone with call centre or customer service experience who enjoys helping people and solving problems.
Key Responsibilities Customer Service Advisor
1. Act as the first point of contact for customers via telephone, email, and online channels
2. Deliver a professional, friendly, and efficient customer experience on every call
3. Listen actively to customer needs and resolve queries at first point of contact where possible
4. Handle complaints and issues using strong problem-solving and conflict-resolution skills
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