Call Centre Representative
Redditch
£25k + Bonus (Expected earnings circa £40k)
Hours: Shifts – 9.00am to 5.30pm and 10am to 7pm
We’re looking for a confident, motivated, and customer-focused Call Centre Representative to join our client’s team on a permanent basis. In this role, you’ll play a crucial part in generating high-quality appointments for Sales Advisers and building strong relationships with both prospective and existing customers.
What You’ll Do:
* Handle inbound and outbound calls to generate qualified appointments.
* Follow up on leads from various sources including online enquiries, coupon responses, and our lead database.
* Maximise appointment conversion rates through effective communication and persuasive techniques.
* Accurately log information into our CRM and ensure brochures and materials are sent promptly.
* Meet and exceed Key Performance Indicators (KPIs) set by the Call Centre Manager.
What We’re Looking For:
Skills & Experience
* Strong communication and sales skills with the ability to build rapport quickly.
* Ability to identify customer needs and handle objections confidently.
* Previous experience in a call centre or sales environment is desirable.
* Competent in using CRM systems and accurate data entry.
* Excellent customer service focus.
Personal Attributes
* Self-motivated with a positive attitude and a drive to exceed targets.
* Friendly and professional telephone manner.
* A quick learner with a willingness to continuously improve and grow.
* Reliable, punctual, and presentable.
Why Join Us?
* Supportive team environment
* Performance-based incentives
* Training and development provided
* Basic salary of £25k with realistic earning potential of £40k
* 25 days annual leave plus bank holidays, plus your birthday off!
Apply Now!
If you have the skills and experience for this role please apply online ASAP as immediate interviews are available