Overview
Full Time - Permanent - High Wycombe
Salary - £26,093 - £28,778
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission.
The postholder will have a varied role working closely with colleagues in their designated area to provide administrative support for the processes covered, helping to deliver an efficient and effective service. This will include helping to maintain trackers, update and publish schedules, preparing and collating documentation, setting up and noting meetings, preparing template letters for dispatch, corresponding with stakeholders, and undertaking other general duties as required. The role requires confident use of digital tools, strong collaboration across teams, and a commitment to inclusivity within the university community.
What We Offer
* a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
* Hybrid working (dependent on business needs)
* training & development support opportunities
* contributory pension scheme
* discounted gym membership for our on-site gym
* a range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees. Please click here for our behavioural based interview question bank. Please click here to view our employee handbook. If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Janina Stokes. All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves. We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’s workforce. These include people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.
Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to Janina Stokes if you have any specific needs or if you would like more information on how we can support you.
We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
Closing Date: 19 October 2025
Interview Date: 23 October 2025
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.
Job Description
Job Title: Registry Administrator (Regulations, Policy and Casework)
Directorate: Academic Registry
Grade: D
Location: High Wycombe
Hours: 37
Responsible to: Senior Registry Officer (Regulations, Policy and Casework)
Responsible for: None
Job Purpose
The postholder will have a varied role working closely with colleagues in their designated area to provide administrative support for the processes covered, helping to deliver an efficient and effective service. This will include helping to maintain trackers, update and publish schedules, preparing and collating documentation, setting up and noting meetings, preparing template letters for dispatch, corresponding with stakeholders, and undertaking other general duties as required. The role requires confident use of digital tools, strong collaboration across teams, and a commitment to inclusivity within the university community.
Main Duties & Responsibilities Of The Role
Student Casework
* To provide professional administrative and operational support for academic-related student casework (academic appeals, fitness to practise, and academic misconduct) and for programme setup on the University’s student record system.
* To assist in the collation and preparation of documentation for circulation to panels, hearings, reviews, and other types of events.
* To assist in the maintenance of definitive documentation to underpin the University’s academic portfolio of programmes, including managing files on shared drives.
Programme Setup
* Support the setup and maintenance of programmes, routes, and modules in the student record system (QLx).
* Process programme amendments and closures as directed.
* Carry out data checks and housekeeping tasks under supervision.
* Report data inconsistencies to senior colleagues.
* Maintain shared records and documentation for the academic portfolio.
Generally, The Postholder Will Also Be Expected To
* Communicate effectively with internal and external staff and students through the relevant communication medium.
* Assist with the planning and scheduling of meetings, booking rooms and taking accurate notes as required.
* Be proactive in all areas of the Team’s work to continually strive to improve and enhance systems and administrative processes.
Support the wider activities of the Academic Registry and University, including:
* Assisting with Registry-wide events, such as Enrolment/Registration etc, undertaking specific tasks as required;
* To be actively engaged with internal working groups and to proactively implement agreed process changes within the University;
* Adopting and demonstrating behaviours aligned to the University\s values;
* There may be a requirement for these duties to be carried out across different sites within the University.
* Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
* Such other duties temporarily or on a continuing basis, as may reasonably be required.
Person Specification
A = Application, T = Test, I = Interview
Education, Qualifications & Training
Means of Testing
Maths and English at Level 2
A
Evidence of ongoing professional development
A
Knowledge & Experience
General experience working in an administrative role in a busy office environment.
A
Experience of working collaboratively with colleagues across teams.
A
Skills
Strong organisational skills with the ability to manage multiple priorities and meet deadlines independently.
I
Effective problem-solving skills, with the ability to identify and resolve routine issues using initiative.
I
High level of accuracy and attention to detail in documentation and data handling.
A/T
Strong IT skills, including use of Microsoft Office (Word, Excel, Outlook) and data entry systems.
A
Clear and professional written and verbal communication skills.
A/I
Ability to work flexibly and collaboratively as part of a team, supporting shared goals and adapting to changing needs.
I
Working knowledge of relevant legislation and compliance requirements, including UK GDPR, Data Protection Act 2018, UKVI, and Equality and Diversity principles.
I
Special Requirements
Willingness to work at any of the University’s campuses
I
BBF (Top 3 key behavioural categories most applicable to the role)
Delivering Excellent Service
Making every contact count by providing the best quality service to our customers (Internal Customers, Students and all our Stakeholders). Building genuine and open long-term relationships in order to improve customer services.
Embracing Change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
Achieving Results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
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