At Amplius, our goal is to help people live safe, independent and fulfilling lives in their own homes – as our Independent Living Team Leader for Visiting Services, you’ll play a key role in making that happen. Leading a dedicated team of advisors, you’ll ensure our customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers their independence. This is a rewarding opportunity to make a real difference every day while shaping and supporting a passionate team.
💰Salary: £33,740 per year
📝Contract: Permanent, full time
⏰Your week: 36.25 hours (Monday to Friday 8.45am – 5pm)
📌Location: Hybrid, with a weekly presence in our Milton Keynes office.
✨Snapshot of your role
* Welcome new customers, helping them settle in and understand the support available.
* Respond to customer concerns and support Advisors with issues like ASB, neighbour disputes, and rent arrears.
* Support customers with property repairs, escalating issues when needed.
* Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
* Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
* Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
* Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
* Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
* Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
* Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.
🧰Your toolkit for success
* Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive)
* Proficient in Teams, including chat, meetings, collaboration, and screen sharing.
* Experience working independently and as part of a team.
* Ability to plan and manage workload with minimal supervision.
* Experience in a customer-facing environment and strong administrative skills.
* Flexible and adaptable to change.
* Excellent listening, problem-solving, and communication skills.
* Understanding of GDPR and customer confidentiality.
🚗 A full UK driving licence is essential for this role.
🕵️ DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join Amplius? 🤔
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.
* 28 days annual leave (plus bank holidays)
* Enhanced maternity, paternity, and adoption leave
* Paid qualifications and professional subscriptions
* Pension contribution up to 10%
* Health and wellbeing support
* Carers leave
* Cycle to work scheme
* Electric car lease scheme
* Paid fertility and maternity leave
* Financial Wellbeing support
* Free flu jabs
* Life assurance
🌱Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
❤️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
🌍 Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
🤝Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 14 September
Phone screening: 18 September
Interviews: 22 September
🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!