Join The Newman Where REAL People Make a Difference
Are you ready to make your mark on Londons hospitality scene? The Newman is now open in the heart of Fitzrovia, bringing a fresh take on luxury lifestyle hospitality to the neighbourhood.
As Duty Manager, youll be the friendly face that welcomes guests, the calm presence when things get busy, and the go-to support for our people across departments. This role is perfect for someone who loves being hands-on, enjoys variety, and thrives on making people feel looked after.
About You and The Role
Were looking for a Duty Manager who will:
Lead and support the front of house team, stepping in across Reception and Concierge when needed, and taking charge in the absence of the Reception Manager
Oversee daily operations, managing handovers, guest arrivals and departures, VIPs, and service recovery when required
Take ownership of the guest journey, ensuring a seamless and personalised experience from arrival to departure
Handle guest feedback and complaints professionally, authorising allowances, rebates, and late checkouts where appropriate
Support back of house responsibilities, including credit checks, lost property, and shift reports
Maintain visibility across the hotel through regular property walks, ensuring cleanliness, safety, and service standards are upheld
Act as incident commander and fire marshal during emergencies and ensure full compliance with hotel policies and procedures
Complete clear handovers and communicate key updates to the wider team and senior leaders
Work a flexible shift pattern, on a 4 on 4 off basis, including weekdays and weekends, while motivating the team and creating exceptional guest experiences
With more hotels in the pipeline, now is an exciting time to join a growing brand where your career can thrive, guided by our REAL People values.
Why Choose The Newman?
We believe great people deserve great benefits. Here are just some of the benefits you will enjoy as our Duty Manager at The Newman:
Experience Dinners and Stays
Discounts at The Newman and over 500 Preferred Hotels worldwide
Retail Discounts Including Amazon, Nike, Asda and ASOS
Enhanced Holidays & Holiday Buy-Back
Enhanced Family Leave
Cycle to Work Schemes & Season Ticket Loans
REAL People Awards
Monthly Social Events & Gifts
Wagestream
Refer a Friend Bonus
Company Pension Contributions
Meals on Duty and Uniforms Provided
Tailored Career Development Programmes
Some benefits are conditional on length of service, recognising your ongoing contribution to The Newmans success.
About The Newman
The Newman offers 81 rooms and suites, including a luxurious rooftop signature suite with a private terrace and dedicated wellness area. Guests can enjoy an all-day brasserie serving dishes inspired by Northern European flavours and Gambit Bar, offering a range of cocktails and local craft beers. The hotel also features an entire floor dedicated to Wellness.
We cant wait to welcome you to our team and continue this exciting journey together.
We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Youll need to provide documentation during the interview process.
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