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Helpdesk Support Technician (Previous Relevant Experience is Required), Ipswich
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Client:
Telent
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at-desk training, 26 days annual leave, ongoing career development
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. We support numerous managed service contracts and are expanding our team to meet growing demand. Training and career progression opportunities are available.
This role involves a 4 days on / 4 days off shift pattern, with 11-hour rotating shifts from our modern office in Camberley (GU15 3YL).
Our Technology Teams are dedicated to delivering digital solutions that impact the nation. Join us to be part of this exciting journey and help maintain the UK's critical infrastructure.
Responsibilities include:
* First point of contact for incidents, requests, and queries via multiple platforms
* Logging incidents and requests through our customer portal
* Providing excellent customer service
* Following up and updating customers
* Ordering and coordinating IT spares and engineer resources
* Maintaining customer relationships and incident ownership
* Proactively liaising with vendors and managing escalations
* Meeting KPIs set by management
Candidate profile:
We value customer service and communication skills. Experience in retail, customer service, or administration is beneficial, but full training will be provided. Proficiency in Microsoft Office is required. This role suits those eager for a long-term career in customer support, not technical troubleshooting.
Key requirements:
* Experience in administration, coordination, retail, or customer service environments
* Proficiency in Microsoft Word, Excel, Outlook, Teams
* Call handling and customer service experience is advantageous
* Ability to work independently and in a team
* ITIL awareness is desirable
What we offer:
* Company-matched pension scheme
* Family-friendly policies
* Occupational health support
* Discounts via Telent Reward scheme
About Telent:
Telent is a leading digital infrastructure company supporting critical communications across the UK. Join us to make a real impact, work with a talented team, and develop your skills in a supportive environment.
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