We are working with a well‑established provider of specialist loss adjusting and claims‑solutions services, renowned for technical excellence, long‑standing success, and commitment to supporting employee growth, development, and wellbeing. This is an opportunity to take ownership of a varied motor claims caseload while becoming part of a collaborative team that values professionalism, innovation, and exceptional service delivery at every stage. Excellent benefits package, Monday‑Friday, 35 hours per week.
Key Responsibilities
* Manage motor claims from initial instruction through to settlement, ensuring high‑quality service and technical accuracy
* Conduct thorough investigations, gathering high‑quality evidence including statements, photographs, and supporting documentation
* Communicate proactively with all relevant parties, prioritising telephone engagement to progress claims efficiently
* Demonstrate sound judgement in relation to liability, indemnity, and quantum, aligned with client requirements
* Produce clear, informative reports that reflect the value of involvement and keep clients fully updated
* Maintain detailed and accurate records of communications, decisions, milestones, and outcomes
* Allocate and manage your caseload in line with licensing requirements, escalating cases outside licence where appropriate
* Uphold TCF principles and ensure compliance with all client SLAs, KPIs, and internal procedures
* Contribute positively to the wider team, supporting knowledge sharing and collaborative working
Requirements
* Minimum 3 years' motor claims handling experience
* Strong knowledge of motor claim processes and principles
* Excellent written and verbal communication skills
* Strong investigative and analytical capabilities
* High level of IT literacy
* Ability to work both collaboratively and independently
* Able to work under pressure while maintaining accuracy and meeting deadlines
* Demonstrates professionalism, integrity, and a commitment to quality
* Cert CILA / Cert CII or equivalent qualifications desirable, but may not be essential
Benefits
* Competitive salary
* Enhanced contributory pension
* Performance‑related bonus
* Flexible benefits package
* Enhanced family leave
* Electric car scheme
* Voluntary benefits schemes
* Birthday holiday
* Share purchase scheme with interest‑free loans
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note
Due to the high volume of applications we receive, we are unable to respond to every candidate individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. However, we do review every CV carefully, and if circumstances change or a more suitable role becomes available, we may be in touch.
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