We are currently looking for someone to provide administrative support to our Hartlepool team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. Location: Hartlepool, TS24 7QT (Hybrid working) Salary: £25,366 per annum / £19,196 pro rata Hours: 28 hours per week Working days & times: Monday, Tuesday, Thursday and Friday 9:00 am to 4:30 pm Closing date: 28th November 2025 Interviews: Will take place Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails). The Role - Your main duties will include: * Providing a professional customer service experience to all callers on behalf of the Hartlepool team. * Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support. * Managing an internal database, including the uploading of new referrals and other relevant documentation. * Producing accurate statistics and reports. * Receiving and recording all incoming/outgoing mail. * Monitoring and replenishing office stationery stocks. Skills, Experience and Qualifications - We are looking for someone with the following attributes: * Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook). * Ability to input and maintain accurate data records. * Ability to manage workload effectively. * Ability to work as part of a team and on own initiative. * Ability to work flexibly and to deadlines. * Ability to produce business correspondence to a high standard. * Experience in a customer service environment. * Experience of minute taking. * GCSE Grade '4' or equivalent in English and Maths. Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially, (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Paynow (Stream) We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification