Job Purpose
The Technical Solutions Manager is a hybrid role combining the strategic expertise of a Technical Account Manager with the technical depth of a Sales Engineer. This position serves as the critical bridge between our commercial teams and technical product capabilities, ensuring successful customer outcomes throughout the sales cycle and beyond.
This role is responsible for supporting the Account Management team in identifying and executing upsell opportunities by demonstrating advanced product features and value propositions to existing customers. Additionally, the Technical Solutions Manager partners with the Sales team to provide technical expertise during the sales process, ensuring prospects understand our product capabilities and integration requirements.
The ideal candidate will possess deep technical knowledge of our product architecture, APIs, and integration capabilities, while also excelling at translating complex technical concepts for non-technical stakeholders. This position requires a global mindset, as the role involves supporting customers worldwide and may include travel to customer sites and industry events.
Key Responsibilities
Sales & Account Support
1. Partner with Account Management team to identify upsell opportunities and demonstrate advanced product features to existing customers
2. Support Sales team by providing technical expertise during prospect engagements and answering complex technical questions
3. Conduct technical discovery sessions to understand customer requirements and architect appropriate solutions
4. Ensure requirements are appropriately documented and handed over accurately to delivery teams
Technical Communication & Education
5. Translate complex technical concepts including API functionality, integration methods, and system architecture for non-technical audiences
6. Educate customers on product capabilities, best practices, and implementation strategies
7. Create and deliver technical presentations to diverse stakeholder groups, from developers to C-level executives
8. Train internal sales and account management teams on product technical aspects and competitive differentiators
Product Documentation Ownership
9. Own and maintain all customer-facing product documentation, ensuring accuracy and clarity
10. Develop comprehensive integration guides, API documentation, and technical implementation resources
11. Create and update technical FAQs, troubleshooting guides, and best practice documentation
12. Establish documentation standards and quality control processes
13. Collaborate with Product and Engineering teams to ensure documentation reflects current product capabilities
Technical Solution Design
14. Provide technical guidance on API integrations, data flows, and system architectures
15. Collaborate with Engineering team to address complex technical requirements and custom solutions
16. Support customer technical teams during implementation and integration phases
17. Troubleshoot technical issues and coordinate resolution with appropriate internal teams
Product Feedback & Improvement
18. Gather and synthesize customer technical feedback and feature requests
19. Collaborate with Product team to influence roadmap based on customer needs
20. Identify common integration challenges and work with Engineering to develop solutions
21. Monitor competitive landscape and provide technical competitive analysis
Essential Qualifications & Experience
22. + years in technical account management, sales engineering, or solutions architecture roles
23. Proven technical expertise with APIs, integrations, and system architectures
24. Strong experience with REST APIs, webhooks, and modern integration patterns
25. Demonstrated ability to communicate complex technical concepts to non-technical audiences
26. Experience supporting both sales processes and existing customer growth initiatives
27. Track record of creating and maintaining technical documentation
28. Experience with BB SaaS platforms and enterprise software implementations
29. Familiarity with cloud platforms (ideally AWS) and modern deployment architectures
30. Excellent presentation and demonstration skills
31. Strong problem-solving abilities and customer-first mindset
32. Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
Preferred Qualifications
33. Experience in telematics, mobility, AI, or IoT applications
34. Technical certifications in cloud platforms or relevant technologies
35. Experience with insurance technology or related industries
36. Proficiency in at least one programming language or scripting
37. Experience with data analytics and visualization tools
38. Previous experience in a global role supporting international customers
39. Experience with technical writing or documentation tools