HR Customer Service Administrator
Location: Milton Keynes (MK4 3FU)
Contract Type: 12-month FTC
Grade: RCS N
Hybrid working - 3 days in office
DHL, an award-winning leading supply chain business is seeking a HR Customer Service Administrator, to deliver an efficient and accurate HR and pay administration service to employees and line managers for all activities associated with the employee lifecycle.
This role aims to provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
If you are looking to join a vibrant, busy and incredibly supportive team then please read on. This role is an opportunity to join our super people services team and is an entry into Human Resources. If you have a keen eye for detail and are a strong communicator both on the phone and in writing then we would be really interested to hear from you.
What does the role entail?
* Administer HR and pay administration activities associated with the employee lifecycle, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
* Provide consistent HR and pay advice, support and resolution to managers, employees and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
* Ensure the correct escalation of queries or cases to the Specialist teams or Subject Matter Experts.
* Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
* Promote a culture where line managers are aware of and own issues within the business.
* Support the development and implementation of the appropriate policies, and framework to address issues.
What do we need from you?
* Self-motivated, well-organised, adaptable, and resilient.
* Eye for detail - essential!!
* Responds to challenging priorities with a sense of urgency and pace.
* Ability to work well under pressure
* Ability to display initiative to resolve problems
* Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
* Admin or HR experience
Why join us?
* Private Medical Insurance
* Discretionary bonus based on performance
* We're happy to talk about flexible working – just ask about alternative patterns at interview
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
Who we are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an inclusive workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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