Digital Customer Support Specialist
Location: Central Southampton
Salary: £26,500 - £29,000 per annum DOE
Hours: 37½ hours per week (Monday – Friday shifts between 8am – 6pm & 1 in 4 Saturday’s)
Contract: Permanent, Full Time
Are you passionate about providing exceptional customer service and making a real difference? Our client is seeking a dynamic and enthusiastic individual to join their award-winning team as a Customer Support Specialist.
About Our Client:
Our client is a leading, customer-focused financial services provider, dedicated to helping people with affordable finance. They pride themselves on their excellent reputation and commitment to doing the right thing for their customers.
The Role:
As a Customer Support Specialist, you'll be the digital voice of the Company, providing outstanding support across various channels, including email, WhatsApp, SMS, live chat, and social media. You'll assist customers with loan applications, manage existing accounts, and provide tailored solutions to meet their individual needs.
Main Responsibilities:
* Communicate effectively with customers and third parties via multiple digital platforms.
* Guide loan applicants through the application process and provide necessary support.
* Manage existing loan accounts, including payment rehabilitation and query resolution.
* Provide empathetic and personalised support to customers in vulnerable situations.
* Complete administrative tasks and support the wider Customer Support team.
Skills/Experience Required:
* Excellent written communication skills with a focus on empathy and customer service.
* A strong team player with a positive and enthusiastic attitude.
* A genuine desire to help others and provide exceptional support.
* Eagerness to learn and develop your skills.
* Strong computer and systems knowledge.
* A "whatever it takes" attitude and a willingness to contribute to a positive workplace environment.
Benefits:
* Competitive bonus scheme.
* 22 days of holiday, increasing with service.
* Casual dress code.
* Comprehensive benefits package, including life cover, dental scheme, and pension.
* Perk Box discounts and benefits.
* Access to GP and counselling support services.
* Career development opportunities with regular coaching and feedback.
* Optional paid volunteering time.
* Regular social events and team-building activities