Job Description
Technical Account Manager
Leeds (office-based with client visits)
£28,000 – £35,000 (depending on experience)
Full-time | Permanent
You've done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you're tired of being stuck behind tickets. You want to use your knowledge to actually help people, not just fix the same problem ten times a day.
This is a role for someone who enjoys the people side of IT. You'll be the link between the helpdesk and the client. That means building trust, understanding their business, and showing them how to get more from their tech.
This isn't a pure sales role. You won't be cold calling or chasing leads. You'll be working with existing clients, solving problems, building relationships, and spotting opportunities to improve how they use technology.
You'll still need to know your stuff technically. You'll be involved in migrations, configurations, onboarding, and maybe the odd tricky ticket now and again. But your main job is making sure the client feels looked after and confident in what you're delivering.
You'll be good at this if:
1. You've worked in an MSP or busy IT department before.
2. You're confident talking to non-technical people about technical problems.
3. You understand what “value” looks like to a...