Overview
This multifaceted role involves ensuring the high standards of images used in advertisements, confirming product information with consumers, and providing excellent customer service through inbound & outbound communication channels. The goal is to produce adverts of a high standard to minimise risk for dealers and build trust with consumers.
What Youll Be Doing
* Image Quality Assurance: Thoroughly review and assess the quality of images used in advertisements to meet established standards, identifying and reporting any issues related to image clarity, resolution, and overall presentation.
* Consumer Communication: Communicate with consumers to confirm the accuracy and completeness of vehicle listings, address inquiries about vehicle and process details, specifications and condition, and provide assistance and guidance throughout the listing process.
* GDPR Compliance: Ensure documentation is verified and the correct GDPR guidelines followed.
* Inbound Team Support: Serve as a key point of contact for consumers, answering pre‑listing questions, collaborating with team members to develop a knowledge base, and working closely with the customer support team to streamline processes and enhance overall efficiency.
Qualifications & Skills
* Exceptional attention to detail and the ability to spot and correct image quality issues quickly and accurately.
* Strong written and verbal communication skills to engage confidently with consumers and internal teams.
* Customer‑first mindset, always striving to provide an outstanding service experience.
* Ability to manage multiple priorities and stay organised under pressure.
* Familiarity with e‑commerce platforms or online marketplaces is a definite plus.
* Previous experience in customer support, particularly within a digital or retail environment, would be advantageous.
About Dealer Auction
Dealer Auction is a digital business leading the transformation of automotive remarketing. A joint venture between Auto Trader and Cox Automotive, it is the UKs largest online wholesale marketplace, helping automotive businesses buy and sell used vehicles online faster and smarter than any other platform. Millions of transactions occur each year, making Dealer Auction a rapidly growing player in the industry.
Benefits
* Option to buy additional holiday days
* Birthday off every year (paid)
* One annual Well‑Being Day for you to relax and recharge
* One paid Charity Day to give back and support a cause that matters to you
* Opportunities for career progression across the Cox Automotive network
* Competitive pension scheme
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