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Customer Support Adviser
Are you a passionate, charismatic customer service professional looking to make a difference? We are recruiting for a Customer Support Adviser to join our team on a fixed-term, full-time basis. You will be working as part of the customer support team, dealing with customer enquiries by telephone and email, and providing an efficient and professional service to our customers, ensuring an excellent experience every time. We are looking for enthusiastic individuals with strong communication and people skills.
At Saxon Weald, we believe in the potential of every individual to bring unique perspectives and skills to our team. While we have outlined certain criteria for this position in the attached role profile, we encourage candidates who may not meet all the specified requirements to apply. We value diversity and are committed to providing equal opportunities for growth and development. If you align with our values and are excited about what you can bring to the role, we welcome your application.
Requirements:
* Excellent written and verbal communication skills
* Previous experience in customer service, preferably in a contact centre
* Ability to build strong working relationships and be a team player
* Commitment to upholding Saxon Weald’s values
* Strong attention to detail
* Ability to multitask and prioritize in a fast-paced environment
* Experience working in a call centre or similar environment
* Experience in social housing or similar sector (preferred)
Benefits:
* 27 days annual leave plus bank holidays
* BUPA cash back scheme for medical expenses
* Employer pension contributions up to 12%
* Life assurance of 4x annual salary
* Gym discounts, cycle to work scheme, and employee assistance programmes
* Hybrid working with a modern, recently refurbished office in Horsham
Additional Information:
This role is subject to a basic DBS check to ensure the safety of our vulnerable customers. We consider each application carefully, taking into account the nature of any cautions or convictions, the time passed, and positive changes made.
About Saxon Weald:
Saxon Weald aims to enable positive life chances by providing safe and secure homes. We are passionate about delivering excellent customer service and value a diverse workforce. We especially encourage applications from underrepresented groups, including minority ethnic backgrounds and LGBTQIA+ individuals.
As a disability-confident employer, we support workplace adjustments during the recruitment process. For more information, please contact [emailprotected].
We reserve the right to call candidates for interviews or withdraw this vacancy at any time if response levels are high. We recommend submitting your application promptly.
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