Epicor Support Analyst Haslingdon, hybrid(remote considered) | Competitive Salary Benefits | Full Time, Permanent MRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst. This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system. You'll act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation. Key Responsibilities Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams Troubleshoot and resolve Epicor-related issues, escalating where required Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts Support continuous improvement initiatives across operational and manufacturing processes Assist with Epicor master data management and data governance Support testing, user acceptance activities, and system updates Produce and maintain user guides, SOPs, and support documentation Work closely with stakeholders to understand reporting and process requirements Skills & Experience Required Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder Strong troubleshooting and problem-solving skills Confident communicating with users across multiple departments Good Excel and reporting/data analysis capability Strong documentation and organisational skills Desirable Experience Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting Experience with EDD/EDA reporting tools Familiarity with ticketing systems and SLA-driven support environments What's on Offer Opportunity to join a well-established and growing manufacturing business Varied and business-critical role with real visibility across the organisation Supportive team environment Ongoing training and development opportunities Competitive salary and benefits package