JOB PURPOSE
The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business always provides a high level of customer service.
SPECIFIC RESPONSIBILITIES
* Prepare orders to enable the most efficient and economical utilisation of materials and machinery
* Ensure all orders are released in time to meet customer due dates
* Create order acknowledgements for new orders
* Communicate with assigned customers effectively, always striving to exceed customer expectations
* Manage artwork and repro requests
* Ensuring all orders are correctly priced
* Collating origination, trial and storage costs
* Submit & gain approval on artworks, ensuring costs are charged back to customers origin
* Produce weekly stock reports; arrange invoice and disposal of aged stock
* Ensure prompt and accurate filing and archiving of all customer orders ad correspondence
* To ensure and maintain the departments targets and KPI’s are achieved
* Always maintain a professional manner
* Provide information in a concise and timely manner, to both customers and senior management
* Advise customers of current lead times and advise of any issues regarding due dates
* Communicate with internal and external departments to ensure customer requests are met, including requesting quotes from the commercial department
* Organising samples
* Grow product knowledge both through regular product training and from working alongside sales team
* Take on any additional ad hoc tasks as and when required
GENERAL RESPONSIBILITIES
SKILLS/QUALS
* Excellent customer facing skills
* Excellent telephone manner and communication skills both written and verbal.
* Highly organised
* An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
* Ability to work under pressure to deliver a high standard of service
* Able to multitask - Essential
* Self-Motivated and the ability to motivate others
* Process relevant information quickly and easily
* Attention to detail and take pride in your work
* Excellent organisational and time management skills, with the ability to prioritise
* Able to work in a fast-paced environment – FMCG preferred
* Strong commercial awareness and business acumen
* Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
* Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
INTERPERSONAL SKILLS
* Highly responsible, reliable and flexible with a strong work ethic
* Ability to work in a fast-paced environment
* Able to effectively prioritise and adapt to a varied and changeable workload
* Punctual, presentable and with good attendance
* Reliable
* Sense of urgency
* Energy and drive
* Analytical thinking
* Results focussed
* Positive attitude and commitment
* Ability to establish and maintain effective working relationships
* Ability to influence others and generate new ideas
* Effective problem-solving and decision making
* Forward thinking, innovative and able to see the ‘bigger picture’
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