Annual wage £11,648.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday, 9.00am - 5.00pm 1 hour (unpaid) for lunch. Total hours per week: 35.0 Expected duration 12 Months Possible start date 21 Jun 2024 Date posted 3 days ago Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000252014 Positions 1 available What you will do in your working day Inputting bookings into a system Dealing with customer on telephone and face to face Emailing suppliers and dealing with shipping customer services Working with customers to resolve any issues Answer and find solutions to complaints Give advice to other service providers General administration, to include emails, market research and Word/Excel packages Data entry The training you will be getting Level 2 Customer Service Practitioner Apprenticeship Standard award Functional Skills maths and English (if required) All training will be on the job, and support will be in place via Juniper Skills coaches What to expect at the end of your apprenticeship A full-time position is available upon timely completion of apprenticeship Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience Qualifications GCSE or equivalent Maths/English (Grade 4/C) Desired Things to consider This is a customer facing position and you will need to be confident on the phones and face to face.