Job summary
The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.
This role involves first-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues. The officer will also assist with system upgrades, data integrity checks, and reporting, while liaising with internal teams and external suppliers to ensure seamless service delivery. Strong communication, analytical skills, and a proactive approach to problem‑solving are essential for success in this dynamic and evolving environment.
Main duties of the job
The post holder will be a lead desktop and technical support within Pathology IT.
Providing systems support for the Pathology laboratory system, investigation of IT system malfunctions, integration support, small systems advice and policies, maintaining general housekeeping and managing system user accounts & passwords.
Responsible for maintaining the Pathology laboratory system and daily running of the Pathology IT systems within the Trust and external links to other organisations.
Assist the Path IT systems engineer and managers with ongoing development and support of Pathology and associated computer systems notably Clinisys WinPath Enterprise, SampleNet, Path Manager and ICE Order Comms.
Act as point of contact for matters relating to Pathology IT including fault finding, system configuration, activity and information reporting. Also provide first‑line helpdesk support to the users of the Pathology systems, including maintenance of the pathology customer relationship management application.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services, and we are proud of the diversity of our staff and the communities we serve. We are building a workforce that can help us fulfil our values, improve quality of care for patients, and solve the healthcare problems of tomorrow.
Job details
Date posted: 27 November 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £31,049 to £37,796 a year per annum
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time
Reference number: 225-BCPS-7373416-B
Job location: Royal Wolverhampton NHS Trust New Cross, Wolverhampton Road, Wolverhampton, WV10 0QP
Person Specification
Qualifications Essential:
* Degree or equivalent experience in IT, Biomedical Science, or related discipline
Qualifications Desirable:
* Experience of working on an ICT systems helpdesk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: The Royal Wolverhampton NHS Trust
Address: Royal Wolverhampton NHS Trust New Cross, Wolverhampton Road, Wolverhampton, WV10 0QP
Website: https://www.royalwolverhampton.nhs.uk/
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