Department: Claims Management
Location: Home United Kingdom
Description
New Opportunity supportive management
Deliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).
What will your day look like:
Claims Management Excellence: Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.
Customer-Centric Approach: Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.
Collaborative Liaison: Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.
Data Integrity: Maintain precise and up-to-date records in the company’s claims management system.
Supplier Coordination: Oversee third-party specialists—such as arboricultural consultants, site investigators, and drainage repair teams—ensuring quality and cost-effective outcomes.
Technical Oversight: Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.
Quality Assurance: Adhere to customer service standards and SLAs, delivering consistent, high-quality results.
Knowledge and Abilities:
Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this, Experience is considered. ✓ Detailed knowledge of structural defects affecting buildings ✓ Ability to diagnose the cause of damage without visiting, based on information collected by others ✓ Detailed knowledge of subsidence engineering / surveying ✓ Experience of the insurance industry and understanding of insurance liability ✓ Ability to influence, negotiate and obtain agreement where required ✓ Ability to assess and resolve problems and find solutions ✓ Excellent interpersonal skills ✓ Good time management skills and ability to prioritise in order to meet deadlines
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan