IT Service Delivery Manager Location: Camberley (Hybrid – 2–3 days onsite per week) Salary: £40,000 – £50,000 (depending on experience) Start Date: ASAP Nigel Frank are working with a growing organisation in the Camberley area to recruit an experienced IT Service Delivery Manager. This is a key role within the business, managing a small IT service team, ensuring consistent service levels, and leading the ongoing transition from Jira to ServiceNow - so ServiceNow experience is essential. This is a fantastic opportunity for someone looking to take ownership in a hands-on role, with genuine potential to shape the direction of service delivery and influence wider IT operations. Key Responsibilities: Oversee day-to-day IT service operations and lead a team of 5 (with future growth planned) Ensure SLAs and KPIs are met and service performance is tracked and improved Own the migration from Jira to ServiceNow and manage both platforms during the transition Drive continuous service improvement initiatives Act as a point of escalation and manage vendor relationships Develop and maintain service documentation and processes Collaborate closely with wider teams to align IT support with business goals Candidate Profile: Proven experience in a Service Delivery Manager or similar IT leadership role Strong knowledge of IT service management best practices (ITIL or similar frameworks) Essential hands-on experience with ServiceNow Familiarity with Jira, Microsoft 365, and general service desk operations Excellent communication and team leadership skills Strong organisational, problem-solving, and time management abilities Degree preferred but not essential The Offer: £40,000 – £50,000 salary (depending on experience) Hybrid working – 2–3 days onsite in Camberley Opportunity to take ownership and drive meaningful change in a collaborative environment If you're looking to step into a role where you can make a real impact and lead service delivery improvements, we’d love to hear from you. Apply now or get in touch with Nigel Frank International for a confidential conversation.