About the Role We are seeking an experienced Block Manager to oversee a portfolio of residential and mixed-use commercial properties in Central London. The successful candidate will be responsible for delivering a high-quality management service to clients, leaseholders, and tenants, ensuring properties are maintained to the highest standards while achieving operational efficiency and compliance with all relevant legislation. Key Responsibilities Property & Block Management * Manage a portfolio of residential and commercial buildings across Central London. * Conduct regular site inspections to ensure standards of maintenance, safety, and presentation are upheld. * Coordinate repairs, maintenance, and refurbishment works with approved contractors. * Prepare and manage annual service charge budgets, forecasts, and expenditure reports. * Oversee insurance renewals, claims, and compliance documentation for each property. * Ensure compliance with statutory requirements, including health and safety, fire risk assessments, and landlord obligations. Client & Leaseholder Relations * Act as the main point of contact for freeholders, leaseholders, and commercial tenants. * Attend residents’ meetings, AGMs, and client board meetings as required. * Provide professional advice on lease terms, covenants, and property management matters. * Resolve disputes and handle complaints efficiently and professionally. Financial Management * Prepare, monitor, and reconcile service charge accounts in collaboration with the finance team. * Approve and code supplier invoices within budget parameters. * Manage arrears collection and enforce credit control procedures. Compliance & Health & Safety * Maintain up-to-date records and ensure compliance with all RICS, ARMA, and statutory standards. * Liaise with surveyors, solicitors, and local authorities where required. * Keep abreast of changes in property legislation and best practice. Skills & Experience Required * Minimum 3 years’ experience in residential and/or commercial block management (London portfolio preferred). * Strong understanding of landlord and tenant law, leases, and service charge structures. * Proven ability to manage multiple stakeholders and complex properties. * Excellent organisational, communication, and negotiation skills. * Competent in property management software (e.g. Qube, MRI, or similar). * Membership of IRPM (Associate or Member) and/or RICS qualification desirable. Personal Attributes * Proactive and solution-oriented approach. * Exceptional attention to detail and accountability. * Strong interpersonal skills and professional presence. * Capable of handling high-value assets and discerning clientele