Customer Service Advisor- Woolwich
Apply today and join our Mayflower group!
If you're looking to make a change to a secure, progressive, caring business then phs Group Mayflower is for you!
You will act as the first point of contact for our customers, providing product/services information, answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
You will be a role model and leader in areas of teamwork, customer focus and continuous improvement for the purposes of ensuring alignment with the Company vision and critical success factors.
The job …
1. Taking calls and building rapport with business customers each day on our contact centre and dealing or directing queries.
2. Fixing any issues quickly and efficiently, so customers feel valued every time.
3. Interacting with internal stakeholders to solve client queries, in a proactive manner.
4. Responsible for client liaison and generating sales reports and processing sales orders.
5. Work closely with the Sales Team, to support the sales function. As well as provide administrative support to sales, operations and finance teams.
6. Responsible for client related queries on products, deliveries, and services.
7. Most important is a can-do attitude and a proactive approach to work, someone who really cares about the work they do for customers.
Here's what you get with phs….
8. A salary of £26,000.00 working 40 hours per week
9. 23 days annual holiday + bank holidays
10. phs Perks offering excellent discounts across hundreds of UK retailers
11. A range of benefits including pension, enhanced maternity and paternity pay, life assurance
12. 24 hr wellbeing helpline and access to Digital GP for you and your household
In return we are looking for people who are ….
13. Committed, show pride in their work, and who are positive & friendly
14. Passionate and dedicated
15. Team player
16. Excellent communicating
17. Must clear an enhanced DBS check
Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years’ experience of service delivery on a national basis. Our 4 defined Divisions offer our clients the complete solution to managed services, from a single source. Be part of a large, professional, growing hygiene business; keeping the UK safe
Mayflower and phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.