Overview
Information Hub Assistant – GET STAFFED ONLINE RECRUITMENT LIMITED
Closing Date: 29/09/2025
Location: Brighton
Salary: £23,810 - £24,960
Our client is a creative education organisation with campuses across the UK, Ireland, and Germany, offering courses in modern music, performing arts, filmmaking and creative technology. They focus on excellence in creative arts education to help students succeed in their chosen fields.
What Youll Do
* Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression
* Maintain a clean, organised, and well-presented reception area
* Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records
* Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources
* Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource
* Support administrative teams with tasks including typing letters, managing student forms, booking auditions, and handling post
* Monitor and authorise student absences via online forms
* Maintain the telephone system and report any issues
* Keep the storage room behind the Information Hub desk tidy and organised
* Assist with general office duties to support the Information Hub Supervisor and wider administrative processes
What Youll Bring
* A good level of general education, including English and Maths
* Previous experience in a customer service and/or administrative role
* Excellent telephone manner and ability to manage high call volumes
* Strong time-keeping, organisational, and prioritisation skills
* Professional personal presentation and communication skills
* Friendly, empathetic attitude with a proactive approach to student support
* Ability to work independently and collaboratively within a team
* Computer literacy, accuracy, and attention to detail
* Ability to remain calm and composed under pressure
* Desirable: experience working with diverse clientele, knowledge of Microsoft Excel, and familiarity with using computer databases
Working hours: 9:45am to 6:15pm (one-hour lunch) during term time; 9:00am to 5:30pm (one-hour lunch) outside of term time.
Why Our Client?
They are a values-led organisation with core values: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.
Benefits include:
* 25 days holiday per year (FTE)
* SMART pension
* A comprehensive benefits package
They welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students; all successful applicants are required to complete a basic DBS disclosure. Depending on the role, an enhanced check may be required.
Seniorities and Type
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Advertising Services
Note: This description reflects the Information Hub Assistant role and related details as advertised.
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