What we are looking for:
Farnborough Airport Limited is looking for a Customer Service Agent/Concierge to work as part of the larger Customer Services team and report into the Customer Services Manager.
About the role:
Within this role you will work as part of a team to:
Provide excellent customer service to all passengers and crew travelling through the airport
Accompany passengers and their luggage to lounge areas
Ensure that the terminal and all passenger lounges are maintained to exceptional standards
To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
Provide support and assistance to crew
To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
To provide welcome and check-in facilities for large flights in accordance to current operating procedures
To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)
About you: Skills, Qualifications and Experience
Essential:
Previous experience of working in a customer facing role ideally from a five star background, airport or premium lounge setting
Flexible in approach and able to work across a variety of shift patterns
Full UK driving license holder
Must be able to meet CRC security clearance requirements
Must have right to work in the UK and live within commutable distance to Farnborough
Desirable:
~ Airside driving experience
What we can offer you:
~ Competitive salary
~25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
~ Workplace pension scheme with enhanced employer contributions
~ Life assurance
~ Access to medical plan including a range of private treatments (after probation period)
~ Sustainable travel scheme
~ Company sick pay scheme
~ Free onsite parking
~ Cycle to work scheme
~ Annual complimentary bike maintenance.
~ Training and development opportunities
~ Access to an Employee Assistance programme and helpline
~ Discount on accommodation at affiliated hotel
~ Discount on food/beverage at affiliated pub
~ Electric vehicle scheme (after 9 months service)
~ You’ll also get all kinds of other great perks, like social events and special employee offers.