Are you a confident, detail-driven Sales Supervisor looking to take ownership of a strong and personable sales support function.? Involve Recruitment (Midlands) Ltd are working with a progressive and driven privately owed Manufacturing business to recruit for a Sales Team Leader! This role is responsible for managing the day-to-day operations of the sales administrators, keeping processes sharp, customers happy, and performance high. Salary - £30,000 plus quarterly bonus Working hours are Monday to Thursday 8am to 5pm and Friday 8am to 3pm Benefits: * 24 days holiday plus Bank holiday and Christmas shut down * Duvet days, Company pension, Company days out * Reduced price gym membership, 24/7 employee assistance programme * Bright HR benefits package and Free parking Key Responsibilities: · Team Leader: Manage and support the sales admin team day-to-day, ensuring resources are in the right place at the right time. · Inbox Monitor: Keep on top of shared inboxes, making sure customer queries are actioned quickly and accurately. · Hands-On Support: Step in to cover holidays or assist during busy periods, keeping service levels consistent. · Customer Champion: Drive outbound callouts by creating call sheets and ensuring customers receive regular, proactive contact. · Account Manager: Oversee pre-order and key account customers, maintaining strong relationships and ensuring their needs are al...