Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.
This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.
Responsibilities:
* Interact with customers diligently, courteously, and professionally while collecting payments.
* Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
* Follow set strategies for collection procedures.
* Monitor accounts to identify outstanding debts.
* Ability to gather and verify customers’ personal and credit information.
* Retain customer loyalty while initiating processes for the collection of payments.
* Maintain and update records of customers from whom collections are made.
Requirements:
* Proven experience or similar role.
* Cooperation and the ability to work in a team setting is a vital skill required for this position.
* Knowledge of billing procedures and collection techniques.
* Working knowledge of MS Office and databases.
* Patience and ability to manage stressful work situations.
* Excellent communication skills (written and oral).
* Office experience
* Problem-solving skills.
* Weekend and Holiday availability.
* Must be Bilingual ( Spanish)
*The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*
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