Debt Control Assistant
Salary: £26,000 - £27,000
Location: Stoke, Newcastle-Under-Lyme
Schedule: 08:30 – 17:00 | Monday – Friday | Office Based | Permanent
* Always dreamt of working in a well-known, prestigious company?
* Do you handle delicate situations well, communicating effectively?
* Do you have experience in a credit control capacity?
If you answered yes to the above questions, this role could be for you!
The role and opportunity
This is your chance to join a unique, modern and growing company that has not only national presence, but great environments where hierarchy isn’t really a thing! You’ll be recognised for what you can bring, not just your title.
You’ll be liaising with debtors of all kinds, from individuals right up to large, prestigious companies. So, adaptability is key! You can expect to handle lots of different situations, some of which might be delicate. Day to day you will:
* Effectively recover money owed to the business through telephone, email and even letter conversation
* Investigate queries, negotiating and agreeing when payments will be completed
* Liaise with other teams within the business, whether that’s seniors for added support with complex issues, or other teams in legal, operations and more.
* Be a part of decision making with inactive customers to recover monies and prevent further losses
And much more vital processes to ensure the business can keep doing what it does best!
Our Ideal Candidate
It goes without saying that you won’t be just comfortable but confident on the phone! You’ll have the ability to chase debtors and remain empathetic when presented with delicate situations. You’ll also have:
* Extensive experience in administration, along with some credit control
* Ideally experience in the legal industry
* Excellent Microsoft skills
* Ability to work with high volumes
* Outstanding customer service skills
If the above sounds of interest, apply today! Don't let the opportunity pass you by.