About this role
This role is responsible for the vision, roadmap, governance, and adoption of the CMDB and asset capability as an enterprise platform. It blends product ownership, service data architecture, and federated governance to strengthen operational resilience, change, incident and problem management, risk transparency, and automation.
Responsibilities
* Define and evolve a service‑centric configuration data model aligned to ITIL v4 principles and Arm's reliability‑led operating model.
* Lead the redesign and simplification of the current CMDB landscape, including rationalisation of CI classes, relationships and dependency modelling.
* Partner with the external consultancy and relevant internal teams to assess the current state, define the target state and deliver a practical transformation roadmap.
* Establish the CMDB as a trusted enterprise service registry that supports impact analysis, service assurance, change decision‑making and operational reporting.
* Chair or lead the appropriate CMDB governance forum, driving decisions on standards, scope, ownership, exceptions and critical issue paths.
* Build strong relationships with domain owners across infrastructure, applications, end user computing, cloud and other service areas to embed clear accountability for service and configuration data.
* Define and track meaningful performance and data quality measures, such as ownership coverage, data trust, automation enablement and service dependency completeness, and report progress across different IT and Arm forums.
* Work closely with architecture, service management, engineering and platform teams to align the CMDB with service taxonomy, operating model and wider platform objectives.
* Ensure the configuration model supports key operational and control outcomes, including incident impact assessment, change risk evaluation, resilience planning, audit support and service‑to‑risk traceability.
* Enable greater automation by improving the quality, structure and usability of service data, including support for automated validation, service dashboards and future AI‑enabled operational use cases.
* Champion the value of the CMDB across EIT, helping teams see it as an operational enabler rather than a compliance exercise, and driving sustained adoption across a federated model.
* Support transition to sustainable business‑as‑usual operation through appropriate documentation, governance and capability.
Qualifications
* Significant experience leading Configuration Management, Service Data or similar enterprise platform capabilities in a complex technology environment.
* Experience acting in a product, service or capability ownership role, including roadmap management, prioritisation and engagement plus redesigning, simplifying or improving CMDB environments.
* Solid understanding of ITIL v4, particularly Service Configuration Management and related service management practices.
* Ability to translate technical or data issues into clear business language.
* Experience defining governance, ownership and accountability models for shared enterprise data or platform capabilities.
* Familiarity with enterprise ITSM platforms such as ServiceNow.
Nice to Have
* Practical understanding of SRE concepts such as service ownership, SLOs, SLIs, error budgets and operational reliability measures.
* Experience integrating CMDB or service data with observability, monitoring or data platforms.
* Experience of large‑scale CMDB transformation or modernisation programmes.
* Familiarity with data quality, data governance or master data management approaches.
* Exposure to automation, AIOps or AI‑enabled service operations.
Equal Opportunities
Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary Range
£67800 - £91800 per year
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