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Apprentice Receptionist & Administrator
, Apply From: 12/06/2025
Learning Provider
Delivered by DERBY BUSINESS COLLEGE LIMITED
Employer
LAMBGATES HEALTH CENTRE
Vacancy Description
We are seeking a highly enthusiastic, motivated, and proactive individual to join our friendly team. The ideal candidate will provide exceptional Reception/Customer service to our patients, thriving on patient interaction and the dynamic nature of a busy reception environment. The role of a medical receptionist is demanding, necessitating confidence, strong organisational skills, and proficiency in multi-tasking. The successful applicant must possess excellent communication skills and be comfortable with information technology.
Candidates must demonstrate an ability to adhere to strict confidentiality policies and exercise absolute discretion regarding patients and colleagues.
The following are the core responsibilities of the apprentice receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* To receive, assist and direct patients in accessing the appropriate service
* Greet patients and visitors to the practice and make sure the reception area is kept tidy at all times
* Make sure patients book themselves in and all visitors are signed in per practice appointments and visitors procedures
* Respond and/or redirect all patient and visitor requests accordingly
* Booking, amending and cancelling patient appointments
* Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals
* Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
* Support patients in completing online triage forms
* Workflowing online triage requests to the appropriate clinicians or care navigate to alternative health care professions or administration team
* Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent faxes immediately
* Tidy Doctors’ rooms if required. Tidy the waiting room after each surgery
* Ensure the Reception Area is left tidy and ready for use by in-coming colleagues, together with any information regarding unresolved or urgent matters
* Photocopy as required
* Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the Practice. All relief work will be paid
* Deal with home visit requests
* Support the team during the Flu clinics
* Registration of new patients and update patient details
* Attend admin meetings
In addition to the primary responsibilities, the apprentice receptionists may be requested to:
* Issue and supply prescriptions and distribute accordingly
* Complete opening and closing procedures in accordance with the rota
* Support the management team in any health campaigns
* Support the reception manager with producing leaflets, newsletter etc
Key Details
Vacancy Title
Apprentice Receptionist & Administrator
Employer Description
Lambgates Health Centre is a semi-rural 2-partner practice located in Hadfield in the High Peak of Derbyshire, close to local amenities and surrounded by scenery, providing care for 7239 patients.We are based in a modern purpose-built surgery and are an established training practice for GP registrars, foundation doctors, and medical students.We are a well-managed GMS Practice, and our goal is to deliver quality medical care through skilled team members.
Vacancy Location
WESLEY STREET HADFIELD SK13 1DJ
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000325152
Key Dates
Apply From
12/06/2025
Closing Date For Applications
2025-06-27 23:59:59
Interview Begin From
Possible Start Date
2025-07-01 00:00:00
Training
Training to be Provided
* In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
* Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
* You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Learning Provider
DERBY BUSINESS COLLEGE LIMITED
Skills Required
Communication skillsIT skillsAttention to detailCustomer care skillsAdministrative skillsLogicalTeam workingInitiativeNon judgementalPatience
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