Logistics helpdesk administrator (it msp) (464510)

Logistics Helpdesk Administrator
Location: Hatfield Business Park, Hatfield AL10 9TW
Contract: 24/11/2025 - 31/05/2026
Pay: Umbrella: £18.58 per hour ~ £36,000 (per annumm equilent)


About the Role

We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.

Key Responsibilities

* Respond to emails, tasks, and Teams calls from internal teams
* Amend and update orders in WMCS
* Obtain Proof of Delivery (PODs) and progress claims within deadlines
* Arrange carriage forwards and manage suspended orders
* Liaise with couriers for quotations, deliveries, and invoice queries
* Handle returns requests, coordinate collections, and process credits in SAP
* Process Buy & Store orders in WMCS
* Provide cover for creating commercial invoice paperwork for international shipments

Essential Skills

1. Strong communication skills and confidence when speaking with people
2. Excellent organizational and multitasking abilities
3. Ability to remain positive and proactive under pressure
4. Attention to detail and accuracy in processing orders and invoices