Overview
The Veterinary Clinic has a fantastic opportunity for two exceptional receptionists to join our busy practice. As part of our front-facing client care team, you will provide a friendly and efficient service for our clients and their pets.
You will need a dedicated and can-do approach. To have the ability to remain calm under pressure and also show empathy. For example, sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!
Responsibilities
* Answering the phones and dealing with clients\' requests and queries
* Greeting clients, booking appointments and arrivals using a computerised diary
* Taking payments on the day of the visit
* Book repeat prescriptions and dispense flea and wormer treatments as per clinical instructions
* To liaise with the appropriate veterinary teams and departments, ensuring effective communication between staff and clients
* Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments
* Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook)
* Responding to emails in a prompt manner
* Ensuring the reception areas are clean and tidy and that adequate stock is available for sale
More about you
You will need to be dedicated and have a can-do approach. To have the ability to remain calm under pressure and show empathy. For example, sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
Previous receptionist or customer facing experience is beneficial but not essential as training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn!
Your shift pattern
These are two part-time positions, with a minimum of 20 hours per week. These are on a rota from Monday through to Friday, the morning shift starts at 8 am until 1 pm, and a changeable 1 - 1.30 pm start to 6 pm - 6.30 pm finish for the afternoon shift, in addition there is a Saturday morning rota of approximately 1 a month, starting at 8.30 am until 1 pm.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
* Pension scheme
* Discounted staff pet care
£12,742.36 per year
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