Performance Coach
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Preston
Description
We have an exciting opportunity for an Operational Trainer, to join our Niche Claims Team. Based in our office in Preston, you’ll lead the development and implementation of high-impact training programs, ensuring our claims professionals excel in handling complex and specialized claims including Travel, Pet, Ancillary, Contents validation, Warranty and gadget claims. You’ll be instrumental in refining processes, enhancing regulatory compliance, and driving continuous improvement.
Please note - This role has a rolling shift pattern including weekends and evenings when induction requires
What will your day look like:
* Design & Deliver Training Programs: Develop specialised training materials tailored to niche claims handling.
* Team Development: Identify skill gaps and create strategic learning pathways for employee growth.
* Performance Monitoring: Assess training effectiveness using KPIs and feedback mechanisms.
* Process Enhancement: Ensure alignment of training with operational workflows and compliance requirements.
* Stakeholder Collaboration: Partner with HR, claims teams, and senior leadership to refine training strategies.
* Regulatory & Compliance Adherence: Keep training in line with industry standards and best practices.
Knowledge and Abilities:
* Experienced: 5+ years in training and development, preferably in insurance or claims management.
* Tech-Savvy: Familiarity with Learning Management Systems (LMS) and digital training tools.
* Certified (Preferred): CIPD qualified
* Strong Communicator: Excellent communication, and analytical skills.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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