Artemis Human Capital is delighted to be exclusively recruiting for a Customer Onboarding Manager. This is a rare opportunity to play an integral role in launching and building a new electricity supply offering in Northern Ireland. Responsible for managing the onboarding of customers onto supply, including managing the business interaction with market messaging, this role will drive continuous improvement and ensure an excellent customer experience. This is a unique chance to join one of Northern Irelands largest energy companies as it launches a new division with ambitions to scale rapidly. Key Responsibilities Ensure electricity customers are successfully onboarded to supply on time and with accurate opening reads. Manage all exceptions including rejection messages, tracking and identifying any issues within the change of supply process and resolving them via root-cause analysis. Maintain accurate account statuses on systems to correctly reflect on-supply status, resolving anomalies promptly. Provide constructive feedback to other functions (including sales, onboarding, change of tenancy, and retention) on any 'agent errors' with the goal of eliminating reoccurrence. Champion continuous improvement by identifying process failures and collaborating with other departments (including IT) to develop robust corrective systems and workflows. Develop reporting frameworks and KPIs to monitor and drive excellence in customer onboarding. Identify and implement opportunities to improve efficiency and productivity through automation of manual processes. Analyse customer data by meter type and tariff to identify and resolve anomalies. Monitor and report on the capture of opening meter reads and ensure successful submission to the market within industry timeframes. Collaborate with other functions to improve the percentage of actual reads at change of supply versus estimated reads. Produce concise, data-driven reports, highlighting key trends and recommending improvements. Criteria Minimum of Level 3 qualification (e.g. A-levels, NVQ Level 3, or equivalent). Experience within operations in the electricity supply or distribution sector. Strong commercial decision-making skills and creative problem-solving ability. Detail-oriented, process-driven, and highly numerate. Proven leadership skills with the ability to provide clear direction, coaching, and mentoring. Excellent interpersonal and influencing skills across all levels of the organisation. Customer-focused and results-driven. Strong organisational skills with the ability to plan, prioritise, and meet deadlines. Excellent communication and analytical problem-solving skills. Ability to use initiative and sound judgment in decision-making. Contact Nicky Strutt for more info