In this full‑time role, you will provide high‑quality IT support to colleagues across our four offices, based primarily in Exeter. You will handle a wide range of technical issues, from troubleshooting hardware and software problems to provisioning new equipment for starters and supporting device refreshes. You will also assist with the configuration and management of IT equipment, maintain appropriate stock levels across sites, and ensure that all colleagues receive an efficient and professional service.
Your work will involve supporting colleagues both face‑to‑face at our IT Tech Bar and during on‑site visits. You will liaise closely with the IT Helpdesk, the Facilities team and third‑party suppliers to ensure the prompt resolution of issues. You will also provide support to the IT Systems and Security Manager on project work as required. The role operates on a rotating shift pattern between 07:00 and 18:00, covering the hours of 07:00–15:15, 09:00–17:15 and 09:45–18:00, with occasional travel to our Bristol office, typically 1–2 times per month.
Who you are
You will bring experience in IT support, strong technical knowledge and a genuine customer‑first mindset. We’re looking for someone reliable and confident in taking ownership of tasks from start to finish, with the initiative to pick up tickets you may not have handled before and the curiosity to learn from the wider team as you continue developing your skills. Professionalism, accountability and a positive, solutions‑focused approach are all essential.
A key part of this role involves working on our Tech Bar, which is a visible, colleague‑facing service point. Because of this, it’s important that you are approachable, clear in your communication and committed to delivering an exceptional level of support. You should feel comfortable engaging with colleagues at all levels across the firm, maintaining a calm and professional manner under pressure, whilst working effectively both independently and as part of a collaborative team.
You will have strong interpersonal skills, a proactive and organised working style, and the ability to build trusted relationships quickly. Experience supporting audio‑visual equipment, particularly Logitech Video Conferencing for Microsoft Teams Rooms, would be beneficial. As occasional travel to our other offices will be required, you will also need a full UK driving licence and access to your own vehicle.
At Ashfords, we believe in more than just doing great work - we believe in building a great place to work.
When you join us, you become part of a team where everything we do is underpinned by our four core values: Be Open, Think Team, Make a Difference and Always Grow. These values shape who we are and how we work - they guide our decisions, influence our culture, and drive the way we support our people, clients and communities.
With a clear focus on innovation, community involvement, and supporting a healthy work-life balance, we are committed to building an environment where our people can have a rewarding and meaningful career.
Whilst we recognise that every career journey is unique, we will be ambitious for you, giving you the tools, trust, and opportunities to develop your career, your way.
Our goal? To help you realise your full potential as part of a forward‑thinking team.
Our offer
We know that our people are at the heart of everything we do – and that’s why we’re committed to supporting your wellbeing, growth and work‑life balance.
Beyond our benefits package, you’ll be encouraged, no matter what your role or career level, to get involved in our Responsible Business programme, where you’ll support initiatives such as charity fundraising, environmental causes and our employee‑led diversity and inclusion groups.
You can find out more about our benefits by visiting the Reward & Wellbeing page on our website.
What’s next?
Our recruitment process typically involves two stages, which are designed not only to explore your skills and experience but also to give you a real insight into what it’s like to work at Ashfords. Throughout the process, our dedicated Talent Attraction team will be here to support you every step of the way.
We believe that building a firm with a wide range of perspectives, backgrounds, and experiences drives innovation and strengthens our teams, and we welcome applications from individuals of all backgrounds.
To support your growth, we offer ongoing training and development opportunities to help you reach your full potential – so even if you don’t feel you match all the requirements of the job role, we’d still love to hear from you.
At Ashfords, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed.
If you require any reasonable adjustments during the recruitment process or would like to discuss anything regarding your application, please contact us at talentattraction@ashfords.co.uk .
For an informal and confidential discussion about this opportunity, please contactKitty Hughes, Talent Attraction Assistant – kr.hughes@ashfords.co.uk .
Or apply now, and we will be in touch with you as soon as possible.
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